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Terms & Conditions

These General Terms and Conditions apply in relation to the provision of a Service by the Company to a Customer, in addition to any other documents forming the Agreement between the Company and the Customer.

1. Definitions

1.1 Company: Nuetel Communications SPC, a company duly established in accordance with the laws of the Kingdom of Bahrain and a holder of commercial registration number 52367-1.

1.2 Customer: The person who requests subscription with Services provided by the Company and who by signing an application form confirms reading, understanding and accepting all the terms and conditions specified in this General Terms and Conditions.

1.3 Authority: The Telecommunications Regulatory Authority, established in accordance with the Legislative Decree No. 48 of 2002 promulgating the Telecommunications Law.

1.4 Service: means any product, service or add-on provided by the Company which has been purchased, subscribed to or otherwise made available to be used by the Customer and to which these General Terms and Conditions are to apply.

1.5 Agreement: means the entire contractual agreement between the Company and the Customer. And which can be provided personally or to any approval digital media.

1.6 Application Form: means the Company physical forms through which the Customer sign to indicates their consent to purchase or subscribe to the Service which is considered an integral part of the Agreement.

1.7 Subscription: This means the Company approved medium through which the Customer indicates their consent to purchase or subscribe to the Service which is considered an integral part of the Agreement.

1.8 Commitment Period: if applicable, means the minimum commitment period for the Service or component of the Service, in which it commences from the relevant Application Form date and expires at the end of the duration specified in the Application Form which shall not exceed twenty-four (24) months.

1.9 Due Date: This means the date as of which, the amount issued in an invoice becomes due for payment. After this date, the Company may take actions against the Service or the Customer pursuant to the Company’s credit control policy.

1.10 Fair Usage Policy (FUP): means that use of service will be subject to certain usage parameters mentioned in our policy shown in Nuetel website: www.nuetel.com

1.11 Contract term: Subscribers to Nuetel services shall agree to a 12 months contract period or 24 months contract period as specified in the application form upon the provision of a service.

1.12 Advance notice period: is 1 month notice before any proposed action to amend or rescind this service contract and terms & conditions.

2. Provision of the Service

2.1 The Company shall provide the Service to the Customer.

2.2 The Company shall connect the Customer with the Service within a period not exceeding ten (10) working days commencing from the date of submission of the Application Form, unless otherwise agreed with the Customer in writing.

2.3 The Customer accepts that, due to its very nature the Service may vary from time to time, and maybe adversely affected beyond the Company’s control. Therefore the Company cannot guarantee fault-free Services.

2.4 The Customer acknowledges that from time to time the Company may carry out maintenance or testing of its network. Furthermore, the Customer acknowledges that there may be unplanned outages, interruptions which may arise as a result of network performance, third party interference or otherwise, which may cause disruption to the Service. During both planned and unplanned outages, the Company will try to keep the period of disruption to a minimum with a restoration time of 72 hours and shall provide at least 48 hours prior notice.

2.5 The Company undertakes to repair defaults whenever they occur in accordance with the conditions of the license or relevant regulations. Although Nuetel shall use reasonable endeavors to keep any disruption to the provision of the Services in such circumstances to a minimum with a restoration time of forty-eight (48) hours.

2.6 The Company may, for purposes of safety and security or the conditions of the license granted to it, suspend any service provided to the Customer or request the Customer to temporarily refrain from using the Service.

2.7 The Company shall share with the Customer the Subscription and Usage Bills on monthly basis. The charges are payable monthly in advance. Monthly charges for services provided for part of a month shall be charged on a pro-rata basis.

2.8 The minimum internet access speed offered by Nuetel to the Customer at approximately 1Mbps via ethernet/fiber connection. This access speed is between the Customer and the Nuetel network/node/switch inside Kingdom of Bahrain. The internet access speed for sites situated outside of Bahrain may vary as these are dependent on factors outside of Nuetel’s control. Furthermore, the quality of service offered by Nuetel is dependent upon a number of factors including but not limited to customer local setup and WiFi.

2.9 As part of service maintenance, The Company shall be responsible about repairing or replacing any supplied equipment by the Company to ensure service sustainability.

3. Guarantees and Deposits

3.1 Subject to the conditions of the license granted to the Company, the Company may request the Customer, whether at the time of signing the Application Form, or at any time during its duration, to deposit a guarantee or surety with the Company in an amount and of a type as specified by the Company.

3.2 Upon submission of the Application Form and prior to connecting the Customer with the Service, the Customer shall pay the guarantee or surety as a security in cash and where the amount specified by the Company on a case-by-case basis. This guarantee shall remain in force throughout the duration of the subscription for the purpose of settling amounts due by the Customer against the utilization of the Service. The security shall be considered as the basis of the credit limit allowed for the Customer, and which may be increased upon the request of the Customer provided that such an increase shall be followed by an increase in the amount paid as a security as required by the Company. The Service shall be subject to suspension at any time where the Customer reaches the credit limit during the term of the subscription, provided that the Company notifies the Customer in the appropriate manner.

3.3 Any amounts due by the Customer upon termination or repudiation of the Application Form shall be settled by the guarantee or surety, and the balance, if any, shall be returned to the Customer.

4. Use of the Service by the Customer

4.1 The Customer undertakes not to use the Service for purposes that endanger security and general safety, or to use it in a manner that contravenes the laws and regulations in force

4.2 The Customer shall not do anything that causes the network to be impaired or damaged and shall not use any Equipment or Services for any purpose that the Company believes is abusive, a nuisance, illegal or fraudulent.

4.3 The Company services may be subject to the Company Fair Usage Policy which is available on Nuetel website.

4.4 The Customer may not lease, resell or assign the service without the prior written consent of the Company and where the appropriate process is undertaken for such action.

5. Payment of Charges and Fees

5.1 The Customer undertakes to pay, upon receipt of the first month’s bill, the connection fee, the first month’s subscription fee, and the fees for any additional Services subscribed by the Customer in accordance with the Application Form(s), Subscription and publicized prices and tariffs.

5.2 The Customer shall pay the monthly subscription service on the Customer’s monthly invoice, in accordance with the prices and tariffs affixed and publicized by the Company. The Company may change such prices and tariffs throughout the term of the subscription contract and shall notify the Customer of such changes in the

appropriate manner with an Advance notice period. In the event that the Customer does not accept these changes, the customer will be eligible to terminate the contract without any additional fees. And in this case, the Customer will be liable for the amounts as to the date of termination.

5.3 The Customer shall pay all taxes appearing in the monthly invoices, if and when such taxes are levied by the government and collected by the Company on its behalf.

5.4 The Customer shall pay the amount of the invoice by the Due Date.

5.5 The records of the Company shall be considered conclusive and final evidence of all amounts due by the Customer unless the Customer definitively establishes that there is an excess in the invoice.

5.6 If the customer, in good faith, disputes the amount in a bill solely relating to statement errors (Billing Disputes) by notifying Nuetel in writing, the customer shall:

a) Continue to pay any undisputed amounts to Nuetel on or by the bill due date;

b) Co-operate with Nuetel to promptly resolve the Billing Disputes; and

c) Where applicable, pay the amount agreed upon mutually between the parties within fourteen (14) days from the resolution of the Billing.

5.7 The Company may allocate amounts paid by the Customer to settle amounts outstanding under the Application Form/Subscription or outstanding under any other Application Forms/Subscriptions pertaining to the Customer, as it deems fit.

5.8 Non- Compliance with Payment Term

Should the Customer fail to make payment of any fee on its due date, after being notified, Nuetel may suspend any or all of services. In addition, Nuetel may terminate this Agreement without the need to address any notice or formal summons or issuance of the judicial sentence in regards thereof, without prejudice to Nuetel right to claim the outstanding dues from the Customer including the respective Termination Fee in addition to (a) the late payment charges of BD0.500 per month, (b) any legal fee equivalent to the amount charged by the courts, and (c) the debts collection charges at a flat rate of 12% of the claimed amount through judicial means. Nuetel may also appoint a third party to collect such outstanding dues. All charges are exclusive of Value Added Tax (VAT).

6. Disconnection of the Service

6.1 The Company may disconnect the Service in the following circumstances:

a) In the event any invoices are not settled within their Due Date.

b) In the event, at any time, the value of fees and additional Services reaches the value of the security paid in advance, provided that the Company shall notify the Customer in the appropriate manner.

c) In the event the Customer has a previous or subsequent Application Form or Subscriptions on which there are amounts due which have not been settled within their Due Date.

d) Where the Customer exceeds the limit of the normal use of the Service during any period or exceeds the credit limit allocated to the Customer by the Company.

6.2 To avoid service suspension, the Customer must pay the amount due on the invoice maximum of 30 days after the Due Date.

6.3 The Company shall disconnect the service within a period not exceeding 20 calendar days commencing from the date of termination request.

6.4 Disconnected services shall be reconnected free of charge within 30 days from the date of disconnection after settling all outstanding dues. After which, fees of BD10 will be applied for reconnection requests prior to settling all outstanding dues. Reconnection process of a disconnected service illustrated in detail in the Code of Practice, www.nue-tel.com.

6.5 Nuetel may also suspend the Services with immediate effect where:

a) The relevant government authorities within the Kingdom of Bahrain or elsewhere require Nuetel to suspend the Services for whatever reason; or

b) Nuetel have good reason to suspect that the customer is in breach of any of these Terms & Conditions.

7. Term and Termination of the Agreement

7.1 These General Terms and Conditions will come into effect as of the date of the provision of the Service to the Customer in accordance with the Application Form or Subscription submitted by the Customer.

7.2 These terms remain valid during the Commitment Period agreed in the Application Form.

7.3 The Company may, at any time, terminate these General Terms and Conditions, in any of the following events:

a) Death of the Customer.

b) When the Customer breaches any of the conditions appearing herein, or contravenes the Telecommunications Law in force, and is thereafter notified of such breach or contravention.

c) If the Company finds that any of the information provided by the Customer in the Application Form is incorrect, or if the Customer fails to provide the Company with such documents as are necessary for the proper promulgation of the Application Form.

d) Where the Customer fails to pay any or all of the due amounts. e) Upon insolvency, bankruptcy or liquidation of the Company.

f) Where the Company’s license is revoked, withdrawn or suspended by the Authority.

g) In the event of new laws or regulations issued by the Authority or other relevant governmental authorities which deem these General Terms and Conditions void and invalid.

7.4 In case the Customer decides to request early Service termination or changing the Service package, a termination fee apply. The Customer obligated for the termination fee and liquidated damages as follow: LD = MRC X (CP – M)

Where:

LD = liquidated damages to be paid

MRC = Monthly Recurring Charge for the Termination Service.

CP = Commitment Period in months

M = number of months between the request for the Service date and the termination request date rounded-up to the next full month.

 Outside the Minimum Service Period, there is no termination fee.

7.5 Immediately after the termination of these terms & conditions for whatever reason, Nuetel will send the customer the bill for all charges which are outstanding as a result of your use of the services and which have not yet been billed by Nuetel prior to terminations of services. This bill will include any monthly subscription charges which are outstanding at the date of terminations.

7.6 Change of ownership facility is permitted provided that both current and new subscribers are present and fulfill the Service termination/activation requirements.

8. Equipment

8.1 Unless provided otherwise, the Company’s Equipment made available to the Customer as part of a Service must be returned to the Company when the Service ends. If the Customer fails to return the Equipment in accordance with the provisions of the relevant Application Form, the Company may charge the Customer for its non-return at a fee specified by the Company and which shall not exceed BHD 50.000

8.2 Responsibility for the reporting of faulty, damaged or lost Equipment rests with the Customer. If Equipment needs repair/replacement through no fault of the Customer, the Company will repair/replace the equipment at no charge to the Customer. The Customer shall bear the cost of the repair/replacement of the equipment should the damage/failure/loss is a result of the Customer misuse, misplacement and/or negligence.

8.3 The Customer acknowledges receiving the Equipment in good physical condition at the point of sale or at Customer’s premises, thereafter he/she will be responsible for the condition of the Equipment.

9. General

9.1 The Company is entitled to reject an application submitted by any Customer unless all amounts due by that Customer are paid to the Company, and it may reject it if it is established that the Customer was not committed to settling invoices under other subscriptions after their Due Date.

9.2 The Customer declares that he/she/it is of legal age and/or has the legal power to enter into these General Terms and Conditions and be bound their terms herein.

9.3 Disputes, differences, or questions (a “Dispute”) shall be amicably settled between the Customer and the Company. A request for dispute resolution may be submitted to the Authority in the case that the complaint has been exhausted within the statutory 60 days period stipulated in the law, and in the case following the expiration of the 60 days period, even though the Company did not decline to investigate or seek to resolve the complaint within the 60 days period, it failed to provide the Customer with notification of resolution or the Company has provided the Customer with notification of resolution, where such resolution is not to the satisfaction of the Customer.

9.4 Any forbearance or tolerance on the part of the Company in the execution of the provisions of these General Terms and Conditions shall not be considered to be a waiver of any of its rights hereunder.

9.5 The General Terms and Conditions shall be governed by the laws of the Kingdom of Bahrain. The Company and the Customer acknowledge that any dispute arising between the Company and the Customer may be either:

a. Reviewed by the Authority in accordance to the process set out in the Code of Practice

b. Submitted to the competent courts of the Kingdom of Bahrain.

9.6 These General Terms and Conditions shall be considered binding upon all the Customers signing it as of the date of such signing.

9.7 Nuetel reserves the right to amend the terms of these General Terms and Conditions provided it has received the prior approval of the Authority thereon, and has publicized such amendment (30) days prior to its coming into effect.

9.8 In the event the Company revises the Term & conditions and/or the contractual obligation, the Company will communicate such changes to the Customer with advance notice period. The customer may terminate the service contract without any additional charges within 30 days from the advance notice period.

9.9 Nuetel is not liable to the customer if it is unable to perform any obligations or provide the services because of any cause or circumstance whatsoever beyond Nuetel’s reasonable control, including but not limited to any nature, fire, acts of terrorism, war, civil, riot commotion, embargo, extreme weather conditions, industrial action, labour dispute, prevention from obtaining raw material, power failure, breakdown of plant & machinery or vehicle, theft, sabotage and malicious damage, acts or omission of government or authority, or failure of third party telecommunications system which impact upon Nuetel’s ability to provide the services.

9.10 The Customer has read, understood, and accepted all the terms and conditions of these General Terms and Conditions.

9.11 The duration of the service contract is indicated on the Application Form and shall not exceed 24 months commencing from the date of service delivery. Any proposed action to amend or rescind this service contract will be communicated directly to the Customer with an advance notice period.

12. The Customer may be subject to internet usage limitations in compliance with the laws and regulations of the Kingdom of Bahrain. Description of the limitation conditions detailed in the Fair Usage Policy (FUP), www.nue-tel.com.

Introduction to Nuetel

Nuetel is a national triple play telecommunications operator in Bahrain with regional infrastructure and alliances. Thanks to our fully converged IP architecture and the selective use of fiber, copper and wireless network. Nuetel is optimizing the delivery of converged services including Voice, Internet and TV over a single broadband connection.

These intelligent utilities are all managed from a core Network Operation Centre at Amwaj Islands.
The purpose of this Code of Practice is to inform you about our products, services, the manner in which to contact us and customer care policies. This Code of Practice has been prepared in accordance with the Telecom Law and the Guidelines published by the Telecommunication Regulatory Authority, Kingdom of Bahrain (“TRA”) which can be accessed by customers by visiting Nuetel’s website at www.nue-tel.com or alternatively contact us on 16033000.

How to Contact Nuetel

Telephone: +973 160 33 000
Email: cs@nue-tel.com
Mail: P.O. Box 50960, Amwaj Island, Bahrain
Nuetel’s call center is available for customer queries on the following (24 hours a day/7
days a week) on:

Products and services
Information about customers’ account and/or service orders
Complaints
Services upgrade to existing
Number Portability
Updates of personal information
Bill payments

Nuetel Products and Services Portfolio

Nuetel has a wide range of products and services which are outlined below:

Internet Services
Telephony Services
Cloud Services
IPTV Services
Value Added Services
Devices

Customers can apply to any of Nuetel’s services by completing the relevant application form. When applying for a Nuetel service, customers will need to provide the following information and documentation:

Original CPR of the customer/owner. National ID cards of GCC nationals are
accepted.
Original CPR of the Applicant
A copy of a valid Commercial Registration (for Business customers only)
A deposit or a Business guarantee letter (for non-Bahraini customers only), and
Customers’ contact telephone number, mobile number, email and address
Customer Inquiries

Nuetel main office at Amwaj Islands is welcome to contact all the customers and subscribers if needed an advice, information, or assistance with any matter including general information, accounts, payments, complaints and sales. You may contact us using the following channels:

Call Centre: Tel. 16033000
Email: helpdesk@nue-tel.com
WhatsApp Chat: Contact us via whatsapp 24/7 on 16033000
Mailing Address: NOC Building 2420, Road 5718 Block 257, Amwaj Island -Kingdom of Bahrain
Store Location: Amwaj Island – NOC Building / Timing: Sunday to Thursday
from 08:00 to 16:30

Service Disconnection and Termination

All Nuetel’s customers are may cancel, terminate or suspend any service provided from Nuetel; by visiting Nuetel’s main office at Amwaj Islands – NOC Building to fill and sign the relevant Application Form. At this stage Nuetel will then proceed with the disconnection order as per the customer notification to cancel his/or service. Thus, Nuetel will issue a last bill for the customer up to date of the cancellation request comprising any due charges/subscription fees in addition to the applicable termination fees.

Keep in mind that international call charges might occur after the cancellation date due to the international calls agreements, Nuetel will notify you of any applicable charges by issuing a new bill containing all international charges that occur after cancellation date.

Disconnection Procedure

The bills are generated either on 1st, 31st or 30th of each month with 28 days to make a payment. You will receive two payment reminders if the payment is not yet made. If you fail to make the payment by the due date; the service in question will be disconnected by Nuetel. And if the payment is not made for two consecutive months, your account will be automatically terminated due to non-payment. Customers may contact Nuetel’s Call Centre on +973 16033000 or alternatively, visit www.nue-tel.com for any assistance or support regarding bill payment.

Reconnection Procedure

To reconnect your interrupted services, all you will need to do is to make a payment equivalent to your overdue bill amount. Once payment is made, Nuetel shall restore your services within one (1) working day. The reconnection fee of BD10 might be applied once the service is restored. The reconnection fee will be included in your next month bill.

Billing and Payment Methods

Your bill will be sent to you by email. A printed copy containing summary bill will be available only upon your request at BHD 0.900. Nuetel provides many payment methods which you can use. You can pay your bills by using the following methods:

Online through Nuetel’s website: You can make your payment through Quick Pay service. We accept VISA credit cards, MasterCard, Amex and Debit cards from all leading banks.
By visiting Nuetel’s office: You can make your payment using cash or payment machine.
SADAD Machines: Access any SADAD Self Service Machines conveniently located across the Kingdom of Bahrain.

Nuetel’s may ask you to pay a deposit amount upon signing the agreements for certain services. However, Nuetel’s reserves the right to revise the deposit amount whenever required.

Complaints

Nuetel’s subscriptions should have a complaint about Nuetel service, please follow the complaint-handling process as outlined in the following stages:

1.Initial contact by complainant: Contact Nuetel Customer Care and Service Centre on +973 16033000 or visit the main office at Amwaj Islands to discuss your complaint with our Customer Service Representative during the business hours
as specified under Customer Inquiries section. Accordingly, you will be asked about the nature of your complaint and the advisor will seek to resolve the problem. However, if your complaint is not resolved, our Customer Service Representative will inform you about the actions to be taken and a case email ticket will be logged on the system.

Additionally, you may submit your complaint:

- Nuetel’s Customer Care is available on +973 160 33 000
- Mailing us on P.O.Box 50960 Amwaj Island, Bahrain
- Fax to +973 160 33 001
- E-mail to Nuetel’s Customer Care at customercare@nue-tel.com
- Visit Nuetel’s office located at Amwaj Island, NOC Building

2.Acknowledgement of the complaint: Once the complaint is logged, you will be notified within (2) days about the expected resolution timeframe below:

- Billing: (5) working days
- Standard Subscriber Agreement: (10) working days
- Number Portability: (2) working days
- Prices and Tariffs: (10) working days
- Quality of Service: (10) working days
- Other: (10) working days
- Fraud or Theft: Shortest time possible, provided that where the complainant requests disconnection of the service to stop any abuse then that request shall be addressed immediately and must not to exceed (1) working day

3. Investigation of the complaint and notification of outcome: The ticket will be investigated and you will be notified of the resolution once your issue is resolved. You will be also kept informed at regular intervals of the progress of the complaint to investigate and resolve the complaint within the expected resolution timeframe as stated above.

4. Internal escalation: The ticket will be escalated internally to Nuetel’s Customer Service and Care management team. And if you are not satisfied with the resolution provided. The target time for a response to a customer on an escalated
case will not exceed two (2) working days.

5. If for any reason, Nuetel are not able to resolve your issue within the communicated resolution timeframe, you will be notified accordingly.

6. External escalation: If you are not satisfied with the resolution, you have the right to contact Telecommunication Regularity Authority on (www.tra.org.bh). Nuetel will provide the contact details on the Complaints Escalation Process
section at Nuetel’s Code of Practice.

Complaints Escalation Process

Internal escalation: As stated on Complaints section, if you are not satisfied with the resolution provided, the ticket will be escalated internally with the target time with an expected resolution time of 2 working days. You will be notified of the new expected resolution time and will be contacted by one of Nuetel’s customer care or service representatives.
External escalation: You may escalate a complaint to the TRA after (60) days period has lapsed since the initial submission of the complaint where both parties have failed to reach a resolution to the dispute for whatever reason(s). You may also escalate a complaint to the TRA before the expiration of (60) days period if a resolution is provided, inclusive of the outcome of the internal escalation that is not up to the customer's satisfactory.

The Telecommunications Regulatory Authority contact details are:
Telecommunications Regulatory Authority
P.O.Box 10353 Manama, Kingdom of Bahrain
5th Floor, Building No. 852, Road No. 3618, Seef 436
Telephone: 81188
Fax: +973 17532523
E-mail: consumer@tra.org.bh

Nuetel will retains records of all complaints for a period of one (1) year.

Quality of Service

Nuetel strives to offer customers an excellent quality of service on a 24/7 basis in accordance with the provisions of the Quality of Service Regulation issued by the TRA. Should any interruption or breakdown occur in the provisioned services, Nuetel will notify the customers impacted and will immediately take necessary steps to remedy such interruption or breakdown and improve the quality of the affected service as soon as acceptably possible, after it becomes aware of the occurrence.
All of Nuetel services are available 24 hours every day and are consistently monitored by automated programs and skilled engineers. Nuetel does not guarantee that the services will be available in all areas of the country with the same quality at all times. Thus nuetel does not guarantee that the services will be free of interruptions or interferences that could occur as a result of factors beyond our control. In addition, Nuetel Back up is built into all products and services prior to their release
to our customers. All planned maintenance and service upgrades are scheduled where possible for completion outside of normal business hours.

Approval and Review of this Code

This Code is being reviewed by the Telecommunications Regulatory Authority of the Kingdom of Bahrain. We aim to keep this Code of Practice up to date and you may obtain a copy from our customer service representatives or visit our website. It is essential that our customers understand, at the point of registration, the service being offered and agreement they are entering into. Hence, reading the terms and conditions thoroughly will avoid any unnecessary inconvenience or escalation of a complaint to a dispute. If you have any questions regarding Nuetel’s compliance with our Code of Practice, please contact us on email: cs@nue-tel.com

Nuetel’s Fair Use Policy (FUP), was introduced to make sure all customers get fast and reliable Internet services and to give customers control over their access speeds and monthly payments.

Introduction

This Fair Usage Policy (“Policy”) specifies the conditions of internet usage limitation by Nuetel Communications S.P.C. (Nuetel) to its subscribers in accordance with the laws and regulations of the Kingdom of Bahrain.

Definitions

Nuetel used this policy and give the meaning to it in Nuetel General Terms and Conditions published on Nuetel’s website, and the following terms and expressions shall have the following meanings:

Throttle: The scenario when the access speed to the internet service is degraded due to the full consumption of the Data Allowance.
Pay Per Use: The scenario when a fixed tariff per incremental usage unit of internet service is applied in the following events:
No Data Allowance Subscription
Full consumption of the Data Allowance
Data Allowance: Either the Bundle or Add-On/Data Top-Up
Bundle: The limited internet volume associated with the Subscription in accordance with the Agreement
Add-On/Data Top-Up: The additional limited internet volume subscription other than the bundle which shall resume the normal subscription in the events of Throttle
Unlimited: The access to the internet service is provided without any volume limitation.

Technical Traffic Management Measures

Nuetel has the right to implement traffic management measures in accordance with the Traffic Management and Pricing Practices Guide lines issued by the Authority and any other relevant legal instrument issued in accordance with the laws of the Kingdom of Bahrain.

Commercial Scenarios

The standard product design of Nuetel’s Internet Service shall have one of the following defined scenarios for data usage:

Throttle; or
Pay Per Use

For the avoidance of doubt, the above mentioned scenarios are commercial designs of the subscription.

Illegal use

Nuetel’s internet network may only be used for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation of the Kingdom of Bahrain is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, pornographic, defamatory, constitutes an illegal threat, or violates export control laws. Nuetel has the right, in its reasonable opinion, to take such action as necessary, including but not limited to: blocking, suspension or termination of the subscriber’s services, relative to any material that in Nuetel’s sole judgment violates this Policy or any law and regulation of the Kingdom of Bahrain. Nuetel is not responsible nor will Nuetel be liable for the removal of, failure or delay in removing any such material.

Approval and Review of this Code

This Fair Usage Policy is being reviewed by the Telecommunications Regulatory Authority of the Kingdom of Bahrain. Nuetel reserves the right to modify this Policy after the approval from the Telecommunications Regulatory Authority with no later than six (6) months after the publication of the Regulation.

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Your order

Terms & Conditions

Terms and conditions

Code of Practice

Fair Usage Policy

1. Definitions

2. Provision of the Service

3. Guarantees and Deposits

4. Use of the Service by the Customer

5. Payment of Charges and Fees

6. Disconnection of the Service

Introduction to Nuetel

How to Contact Nuetel

Nuetel Products and Services Portfolio

Service Disconnection and Termination

Disconnection Procedure

Reconnection Procedure

Billing and Payment Methods

Complaints

Complaints Escalation Process

Quality of Service

Approval and Review of this Code

Introduction

Definitions

Technical Traffic Management Measures

Commercial Scenarios

Illegal use

Approval and Review of this Code